Returns, Refunds, Melting/Damage Policy
If you ordered the wrong product~
Returns will be considered for product that is unopened and in its original packaging within 48 hours of receiving your package. Authorization is needed. Please call 603-942-6032. All shipped chocolate goods that are opened are exempt from being returned and refunded.*During warmer weather, if you did not purchase Warm Weather Packaging, we can not honor your return.
It is at your expense to send the unopened, undamaged product back to us. Authorization to return the product(s) is needed and you must agree to our terms regarding the return.
Once received and inspected, your order will be credited to your original form of payment.
If WWC ships the wrong product~
It is at the discretion of WWC to either credit the item(s) in error, or issue a label and send the proper product at no additional cost. Returned items must be sent within the agreed time frame.
Melting
WWC is not responsible for any melting on orders that did not purchase Warm Weather Packaging (WWP).
It is your responsibility to track and plan for your package with the tracking# provided to you with “Your World Wide Chocolate Order Has Shipped” email. (Please check spam/promotional folders)
WWC insulates packages for transit with sufficient warm weather packaging materials, not for residing in a hot mailbox or outside for any extended time. Please consider sending your package to a work address or temperature controlled drop off location.
If you purchased WWP** and your order had an issue with melting, please follow the instructions below (*APO/DPO orders are not guaranteed with WWP).
- You must reach out to us within 24 -HOURS of the order being DELIVERED to this email: [email protected]
- Please include ORDER NUMBER in your email.
- Please send CLEAR PICTURE(S) of melted products in this email.
- We will reach out to you via Email regarding next steps in the resolution of your issue.
Damage
We work very hard to pack your order to ensure your products arrive in good order. However, unfortunately sometimes damage does incur during transit. Please follow the instructions below:
- You must reach out to us within 24 -HOURS of the order being DELIVERED to this email: [email protected]
- Please include ORDER NUMBER in your email.
- Please send CLEAR PICTURE(S) of damaged products and pictures of the external box if damaged in this email.
- We will reach out to you via Email regarding next steps in the resolution of your issue.
If you made an error on your shipping address~
Please contact us immediately! We can only change an address if the order has not left the building. Once the order has been picked up by our shipping partners, we can no longer change an address and will not be responsible for the order/delivery.
Need help?
Please contact us at [email protected] for questions related to refunds and returns.